Refund policy

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.

All sales are final on merchandise due to the nature of special ordering.

Digital music is non-refundable.



To start an exchange, you can contact us at: kingsofcarlislekoc.com

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange question at kingsofcarlislekoc.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All merchandise is final sale. Exchange only. All digital music is non-refundable. Should you purchase a song and you do not get an email with your download within 30 minutes you may contact us at: kingsofcarlislekoc@gmail.com.